Returns & Exchanges

At EZPAWN, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for most items within 30 days of purchase. Whether you bought your item online or in-store, we are committed to ensuring a fair and transparent exchange or refund experience.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is within the 30-day return window and remains in the same condition as when it was purchased, including all original tags and packaging.

• 2.
  Gather Documentation

  Locate your original sales receipt or online order confirmation email, as proof of purchase is required to process any return or exchange.

• 3.
  Choose Return Method

  Bring your item to any EZPAWN retail location for an immediate inspection or contact our support team to initiate a mail-in return for online orders.

• 4.
  Receive Refund or Credit

  Once the item is inspected and approved, we will issue a refund to your original payment method or provide store credit for your next purchase.